Atrocious Service at MPH

Didn't want to write about this initially, but MPH's lousy service is really driving my Goddess up the wall.

A while back. My Goddess wanted to buy a book for the Horny Devil, but wasn't sure if they carry it in their stores. So she found their Raffles City outlet number online and wanted to call and check first so that she won't make a wasted trip.

And so she called for 15 minutes and no one picked up. Her mobile phone was on auto-redial mode, so there was no moment in which she stopped dialing and the phone stopped ringing. She was irritated after 15 minutes, and so she stopped the auto-redial for 1 minute before trying to call again. And when she called this time, the phone line was dead.

Irritated, she travelled to the store. And she went to the counter to check on the book and found the phone hung up at the counter!

In fact, before she approached the staff at the counter, the staff had a People's magazine on the desk, and was about the read it if my Goddess hasn't approached her!


My Goddess wasn't going to let this go down unnoticed, and so she wrote to the main office. And the (lame) reply given was:

1) The phone set shown in your picture is for office internal use. Hence it is not the phone set for 63364232, which is our customer service line. It is one of a number of phones available in our store.

2) We also found a likely cause for the ‘hanged up’ set that you witnessed at the cashier. From staff feedback, we realize that this set is quite often accidentally dislodged. This could be due to its position next to the mouse as well as its light weight. The phone set has since been relocated to another less disturbed position at the cashier. It will also be replaced by a more sturdy phone set shortly.

Right, isn't point 1 and 2 contradictory? If the phone is not meant for customer service line, why would they bother to explain about the phone which was accidentally dislodged? And which store will have two lines?? It's additional cost to install 2 lines. You think I'm ddddduuummbbb??

And the phone has been relocated?? Nope, not at all. When my Goddess went down to the store again this afternoon, they were using the same phone at the same location. So don't bullshit me with lame excuses. If you are at fault, just admit it and apologise instead of coming up with lame shit excuses.

And another reason my Goddess was fuming mad at them that triggered to write about this post - this evening she called the Robinson Road outlet, as she wanted to ask them to transfer a book for pick up at the Raffles City outlet. She had bought one copy earlier at the Robinson Road outlet in the afternoon.

"Hello, I would like to purchase XXX book. Can you transfer it to the Raffles City store?"

"No, we don't have the book."

"That can't be it. I just went to your outlet this afternoon, and there were 6 copies altogether. I bought one!"

"Oh yes, you were talking about this book? Yes we do have it."

What the hell? So is this how you do a service - saying you don't have the items so you don't have to do extra work?

All I can say is MPH's service is atrocious. And worse thing is, it's not even limited to one store with one person. The atrocity is found across other stores too! I would say please DO NOT shop at MPH unless absolutely necessary, unless you want to encounter horrible, agonising services.